COVID-19 Update: 23rd June 2020
To the patients of La Belle Court and Implant Clinic
According to the announcement from the First Minister, dental practices are permitted to open as of Monday 22nd June. This will no doubt be a relief to many of you, particularly those who have been unfortunate enough to experience dental pain during this time.
Initially, the opening of dental practices will be restricted to urgent dental care only and we will be limited in the range of dental treatments we can offer. These restrictions are determined by the Scottish Government and are to ensure patient and staff safety. Although the limitations are frustrating, we are happy that things are moving in the right direction.
We appreciate that those of you who are awaiting routine dental treatment and completion of dental work started prior to the COVID-19 outbreak will find this frustrating that we will not be able to resume this quite yet. However, we do anticipate that the resumption of some routine dental care may follow in the next few weeks.
We already have a list of patients who phoned us with urgent and non-urgent dental issues. We have started already to work through this list and the patients will receive a call from us to arrange an appointment.
Treatments which need drills (aerosol generated procedure + AGP) like fillings, crown preparation have to follow very strict regulations and protocols.
La Belle Court will be able to carry out this AGP treatments after the 3rd of July, when all the requirements are fulfilled.
There will be a few noticeable changes to the practice initially, and appreciate your patience and understanding during this period.
We have a locked door policy in place, you will NOT be able to enter the practice to book an appointment. Appointments must be made via telephone and you will be asked to fill out a medical history form via email.
You will be asked about coronavirus symptoms when booking your appointment, and this will be then confirmed with you when you arrive at the clinic. We understand this is a lot to take in and might be difficult for some people but we can assure you it is for your own safety.
If you, or anyone in your household, develop symptoms before attending for your appointment, please give us a call and let us know. If you have developed symptoms but still require urgent dental care, phone the clinic on 0131 3126888 and we will make alternative arrangements for you. Please do not attend the clinic if you have symptoms.
Visiting the Practice
Please attend alone where possible. It is important that we minimise the number of people in the building. Of course, if you require a carer, or a parent is required to accompany a young child this would be allowed, only 1 carer/guardian/parent is allowed. Please advise our receptionist on the phone so we know who we are expecting. Try not to bring any unnecessary items or belongings with you when you visit as you will be asked to leave your belongings in a box outside the surgery door in the reception area. (The box is disinfected after each use) please be aware, like many places right now, we are unable to take cash payments. You have the option to either pay by card at the clinic, or make an advance payment by phone.
Arriving for your Appointment
The front door to the practice will be kept locked for the time being. Please ring the bell when you arrive to let them know you’re here – details will be on the door. To allow for physical distancing, the waiting room will be out of use. This means, that only 1 patient is allowed in the practice at any time, if you arrive early or late for your appointment you may be asked to wait outside the practice. Please try and arrive as close to your appointment time as possible to save you having to wait around.
Staying Safe at the Practice
We have a hand hygiene and shoe spray station for your use when you arrive and would politely request that you disinfect your hands and shoes after entering and before leaving the building. You may also be asked to wash your hands when entering to see dentist.
For hygiene reasons, our toilet facilities will be kept locked. If you require to use these facilities during your visit, please ask at reception. One of the staff will disinfect the facility after each use.
Thank you, and we look forward to seeing you all again soon.
Best wishes, Christiana, Harry and all the team.